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Strategic Crossroads Brochure
If you reflect on your company’s latest large scale transformation, how would your describe it? Chaotic? Uncoordinated activities that did not achieve the strategic vision? Customers upset at processes that made their life more difficult than before? How much more time and money could you save if all of these elements are aligned when you start to execute your strategies? To deal with your business complexity and environment, our methodology has four straightforward steps …[more] |
Services Overview |
Change Management Services Brochure
Most companies fall short of achieving their business transformational change goals. Why? The methods that worked well to manage change in stable times have lost their effectiveness in today’s fast-paced business environments. Our consulting model integrates change management to assure the highest value possible for the effort invested. … [more] |
Accelerating Effective Change |
Customer Experience Design Services Brochure
Achieving market leadership in today’s business environment requires rapid product and service lifecycles changes, flexible and customized solutions, and new customer focused innovations. The most difficult challenge you face is effectively translating customer needs into clear and actionable strategies and plans that achieve the best results for your customers and company. Our consulting model deeply integrates customer experience design into all our services … [more] |
Enhancing the Customer Experience |
Facilitation/Education Services Brochure
Endless meetings with no decisions made. Commitments not followed through after the meetings. Inaccurate assumptions driving the wrong actions. Why is it so hard to accomplish what should be so easy to do? Our ability to facilitate meaningful and effective conversations and provide shared learning experiences ensures your teams are committed to the decisions and actions. These services include … [more] |
Expert Meeting Design and Facilitation and Education and Training
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Process Services Brochure
“If you lack a process, you’re always in a firefight!” Strategic decisions are often made without understanding the complexities of process transformation required to be successful. This is because processes are the black sheep of execution- no one really wants to know or associate with them. Similar to strategies, processes must be managed simultaneously tops-down and bottoms-up. We focus on accomplishing three goals … [more] |
Improving Processes |
Value Chain Services Brochure
Value chains are complex systems of partners, products, services, IT systems, processes and relationships and are difficult to comprehend and improve. However, virtually all major business transformations affect not only your internal company operations, but your value chain partners and end customers as well. Our value chain consulting services are integrated into our broader offering to maximize your execution success … [more] |
Creating a Customer Driven Value Chain |
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Accelerated Decisions Project Launch Workshop Executive Brief
Launching successful large-scale projects is becoming increasing difficult in many organizations today. When pressured for results, organizations or teams will revert back to what they are directly accountable for within their silo and reduce their commitments on longer-term horizontal projects. Our Decision Acceleration and Alignment Workshop was designed to address these challenges through the delivery of the following key benefits … [more] |
Execution Planning Services and Expert Meeting Design and Facilitation
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Designing your Business – Creating a Compelling Customer Experience Brief
One key to success in large organizations is their ability to design and take-to-market successful new innovations. And yet, businesses are continually drawn to focus heavily on streamlining operations to reduce costs. The complexities in managing the current business can derail focus on new innovations – innovations that breathe new life into business and create sustainable long-term competitive advantage. The Customer Innovation Process was designed to address
these challenges … [more] |
Enhancing Customer Experience |
Value Chain Requirements Management Overview
Most strategies fail to achieve their full potential value when moving into implementation. Value chain teams responsible for creating solutions do not understand the end customer needs and their business environment, and design solutions that do not incorporate business constraints or create the desired customer experience. VCRM starts with your strategic objectives or roadmap, and translates critical business and customer objectives… [more] |
Creating a Customer-Driven Value Chain |
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Delivering Differentiated E-Commerce Customer Experiences – A CRM Business Case Study
A Fortune 50 company needed to cut its CRM support costs by 30% and reduce the number of CRM systems spread across the company. The program team created new approaches to accelerate the design to implementation, which resulted in cycle time reductions of 40%+ in major parts of the program, including defining requirements, business process changes, and… [more] |
Managing Partner, David Wong is speaking at a CRM conference in August 2007.
Click here for conference information. |
