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Strategic Crossroads’ broad range of proven consulting and facilitation expertise provides the flexibility to step in at any stage of a business challenge or opportunity and work with you to rapidly develop customized solutions for your business leaders, your teams, and your partners. [PDF brochure]
Strategic and Operational Planning
Strategic Crossroads provides strategic and operational planning services that supports short-term needs and enhances long-term success. We can:
- Define customer needs and expectations as a key input to your planning processes
- Define strategic and operational plans for both profit companies and non-profit organizations
- Work within your current planning system to identify disconnects and maximize improvements
- Design a planning system that aligns with your operating model, organizational lifecycle, or management structure.
- Assist in developing effective management and measurement systems
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Leadership and Transpersonal Coaching [PDF Brochure]
Lynda provides an integration of tools for executives and customized coaching programs for business leadership teams – all focused on expanding awareness and growth to achieve personal and organizational goals with effectiveness and integrity. Coaching opportunities include:
- Executive Coaching – Maximizing personal and professional performance
- Corporate Leadership Team Coaching – Customized programs to accelerate teams’ cohesiveness , management of conflict, and ability to achieve superior results
- Transpersonal Individual Coaching – Achieving transformational shifts in consciousness
- Organizational –Social Change Initiatives – Define change model, leverage points for success, and coaching change leaders
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Enhancing the Customer Experience [PDF Brochure]
Customer Experience Assessment and Action Planning
Strategic Crossroads assessment services help discover and define ways to improve existing strategies for better integration of customer needs and expectations. We can:
- Conduct a customer experience gap analysis that includes:
- Strategy alignment
- Value-chain processes
- Strategic metrics
- Engage leadership teams for ownership of these gaps
- Develop sponsored action plans
Customer Experience Creation
Strategic Crossroads provides both planning and visioning for new products or services to develop an innovative, customer-driven roadmap. We can:
- Discover unique products/services opportunities between your company and key customers and/or partners that address market opportunities
- Establish strategies and roadmaps that drive value chain execution and partnership alignment
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Creating a Customer-Driven Value Chain [PDF Brochure] [PDF White Paper]
Business Ecosystem Analysis
Strategic Crossroads shows how multiple value chains interact with each other, creating opportunities to redesign your value chains to improve your competitive position. We can:
- Map out company and competitor value chains to drive decisions around merger and acquisition (M&A) strategies
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Value Chain Analysis
Strategic Crossroads pinpoints the causes of strategy-to-execution gaps in a specific value chain, such as uncoordinated activities or a lack of clarity around the “what” and “how” of implementation. We can:
- Create a holistic picture of complex value chains and the various nodes contained within them
- Conduct network gap analysis around:
- Supplier and partner management
- Process management
- Product/service improvements
- IT system design
- Account relationships
- Network and process metrics
- Integrate recommendations into customer-experience action plans
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Value Chain Requirements Management
Strategic Crossroads can eliminate the biggest strategy-to-execution gap around unclear or vague strategies and tactics by translating customer requirements into clear and actionable business requirements across complex value chains. We can:
- Develop a clear, consistent vision across the customer experience lifecycle
- Efficiently translate this vision into specific internal operational and process requirements
- Validate and prioritize these requirements before implementing the network design
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Accelerating Effective Change [PDF Brochure]
Governance and Program Management
Strategic Crossroads offers integrated leadership and change management as core components of a proactive process, saving time and streamlining the path to execution. We can:
- Integrate change management planning into complex initiatives or programs
- Align stakeholders
- Define and execute communication plans
- Define and support the desired behaviors and commitments required for transformational change
- Assess and improve team performance
- Develop effective governance and program management office (PMO) structures
- Clarify governance and PMO roles and responsibilities
- Define successful organizational structures and operating models (e.g. how work gets done)
- Enable effective decision-making
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Leadership Development
Strategic Crossroads provides leadership development in conjunction with our other consulting services. We can:
- Provide executive coaching to achieve aspirational growth goals and remove barriers to success
- Teach clients the change management skills needed to maximize strategic capabilities and team effectiveness, and to proactively resolve conflicts and remove obstacles
- Conduct leadership and team effectiveness assessments and workshops that result in positive shifts in awareness leading to empowerment, innovation, and alignment for inspired action
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Improving Processes [PDF BRochure]
Providing direction and working in concert is much easier when everyone is using the same process map (hierarchy) and language (process definition), and shares a common methodology and appreciation of the process (values and metrics).
Supporting Services
Expert Meeting Design and Facilitation [PDF Brochure] [PDF White Paper]
Execution involves more than processes, models, frameworks, metrics, and customer-experience requirements—it involves people. No initiative can succeed unless the people carrying it out understand the plan and work well together. Because Strategic Crossroads offers facilitation expertise as well as technical skills, we help make sure that human factors contribute to execution instead of complicating it.
Our experiential, engaging meeting design and facilitation will accelerate decision-making and increase team members’ commitment to taking effective action. We can balance individual input among diverse personality types and varying authority levels, ensuring participation and buy-in from all stakeholders. Strategic Crossroads can:
- Design and facilitate large-scale programs or initiatives, such as program launches
- Surface and resolve team conflicts
- Facilitate customer and partner forums
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Education and Training [PDF Brochure]
Strategic Crossroads provides training customized to your needs, enhancing the organizational and personal competencies and skills required for successful execution. We offer:
- Systems-thinking simulations, seminars, and customized training
- Process re-engineering training
- Value chain and customer-experience simulations and training
- Value Chain requirement management training
- Various leadership and team effectiveness surveys and assessments
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[Request a Proposal]
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